The "link icon" become red
sync-status, link, icon, red
Issue description:
If your AD is correctly connected, the link icon could becomes red if the websockects flux is not authorized on your Firewall.
Two possibilities :
1. Kapteyn client ( JS on your browser) cannot communicate in Websockets with Kapteyn server (NodeJS used as JS client bundle).
2. Kapteyn server (NodeJS used as JS client bundle) cannot join Eridanis in Websockets.
Remediation:
If your AD is correctly connected, the link icon could becomes red if the websockects flux is not authorized on your Firewall.
Two possibilities :
1. Kapteyn client ( JS on your browser) cannot communicate in Websockets with Kapteyn server (NodeJS used as JS client bundle).
2. Kapteyn server (NodeJS used as JS client bundle) cannot join Eridanis in Websockets.
Remediation:
- Look at your browser console to see all failed websockets calls.
- With Wireshark on the SEN server, ensure that :
a. Every Kapteyn's websockets calls are received.
b. Every Kapteyn's websockets calls to Electra are successful. - Open the specific flows on your firewall
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